What to expect when booking a reactive call from Azul Door Services

Booking a reactive visit normally starts with a phone call to one of our knowledgeable, friendly staff who have been trained on fault finding with automatic and manual doors and may be able to help you avoid unnecessary call out charges by recommending steps you may want to try before calling out an engineer.

If the problem with your door is not possible or practical to be resolved over the phone we can book one of our fully trained and certified door engineers to attend your premises who will be able to identify the problem, repair where possible or if the issue can be solved whilst onsite using the large variety of replacement parts carried then will seek authorisation to proceed with the repair and advise of total costs involved before fitting any parts.

When our engineer has finished the repair he will clean down and remove any fingermarks from the entrance, wipe down any drive covers and clean and inspect any sensors fitted to the entrance, our engineer will then carry out a check on the sensors and evaluate the safety of the entrance with a EN 16005 test device, ensuring your door is working correctly.

When leaving you will receive a detailed worksheet, containing all the information about the visit and any further recommendations.

Our reactive call out charges include:

The dispatch of a fully trained, certified door engineer within 24 hours of the initial call. Usually same day* (our service coordinator can advise approximate times of call and then can confirm closer to the engineer’s attendance, exact times of arrival if you require)

All travel expenses to and from your premises and first hours labour cost while onsite.

Parking charges (where applicable)

Use of test equipment and programmers.

Sufficient cleaning materials to clean drive cover and remove any finger marks

A detailed worksheet outlining any repairs undertaken and further recommendations, followed up by a formal written quotation detailing any further work necessary and all costs involved if required.

*Customers requiring an attendance due to not being able to secure their premises or a serious safety issue can be assured that we will guarantee an attendance same day.
 
Our normal reactive call out charges don’t include:

Additional time after the first hour, which can be authorised with the engineer whilst onsite if required.

Down time caused by incorrect addresses or door location, access being denied to the entrance or incomplete information or other delays signing into the building.

Hoarding, specialist access equipment or welfare facilities.

Parts and consumables

Overtime, out of hours and weekend calls (if this is required we are happy to advise of additional costs involved)

Collapsed bottom pivot on manual door

Sliding Door retrofitted with new equipment

Tel: 01740 239974 | Email: [email protected]

​​​"Should your automatic or manual door develop a problem, Azul Doors will present you with a solution."

Repairs

Damaged panic bar system which was stripped down and repaired.

Damaged finger protection on swing automatic door.